Coming to the Theater FAQ

How do I contact Lost and Found?

Call the Box Office at 253.591.5894 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..

I'm having difficulty ordering tickets online, what should I do?

Here is help:A Step by Step Guide to Purchasing Tickets Online

Or, please do contact our Box Office during business hours Monday through Friday from 11 a.m. to 6 p.m. and Saturday Noon to 4 p.m. at 253.591.5894 and Box Office Representative will be happy to help you!

What should I do with a ticket(s) that I cannot use to a Broadway Center event?

Donate them - after purchasing tickets, if you find you are not able to attend a BCPA event, you may donate your tickets and receive a tax donation receipt. All donations must be made at least 24 hours before the event.

What should I do if I've lost or forgot my tickets?

Tickets can be reprinted at the Box Office for a small per ticket fee.  We do require picture ID that matches the account the tickets were purchased under to reprint your tickets.

When is Will Call available?

The Box Office opens for will call 2 hours before scheduled performances. Will Call is also available for pick-up during regular Box Office hours.

Do you offer support for hearing impaired patrons?

Assisted listening devices are available at all theaters and can be checked out at coat check.  If coat check is unavailable, please check in with an Usher.

How do I purchase ADA Accessible seating?

ADA Accessible seating is available in all three theaters (Pantages Theater, Rialto Theater and Theatre on the Square).  The best way to request ADA Seating is to contact the Box Office at 253.591.5894. Our Customer Service Team will be able to assist you in securing the best seats available.

How can I make donations to Broadway Center?

Only a portion of the cost of presenting our acclaimed Performance Season and respected Education Program Season is generated by ticket sales. If you would like to support the Broadway Center, all donations are tax deductible. We thank you for your support! Click here to make a donation today.

Can I take a tour of the theaters?

The Broadway Center for the Performing Arts offers free public tours of Theatre on the Square and the historic Pantages and Rialto Theaters. Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. at 253.591.5806 to make a reservation.

Tours are also available from 10:00 a.m. to 3:00 p.m. on the first Thursday of each month from May to October at the Tacoma Farmers Market on Broadway. Walk-ups may sign up for a tour at the Broadway Center booth located in front of the Box Office. Tours start at 10:30 a.m. and 1:00 p.m., lasting approximately 30 minutes for each theater (90 minutes total), and will be led by members of our well-versed volunteer staff.

How do I purchase Group Tickets?

Groups of 10+ can save for many Broadway Center sponsored events! Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. at 253.573.2368 to place your order.

Do I need a ticket for my child?

Every person who enters the theater must have a ticket. For most shows, children under 5 are not admitted. For family performances planned specifically for little ones, every person must have a ticket. No babes in arms permitted.

When should I arrive?

The lobby opens 45-60 minutes prior to curtain time. Try to arrive at least 30 minutes before the curtain rises. This will allow ample time for parking and avoidance of waiting in line.

How do I get to the theaters?

From I-5, take the City Center exit to Highway 705. Follow Highway 705 to the “A” Street exit. From “A” Street, turn left onto 9th Street. For Park Plaza North Garage, turn left on Commerce. Parking is to your left. For the Pantages Theater and Theatre on the Square, continue west on 9th St. and turn left on Broadway. For the Rialto Theater, continue west on 9th St. to Court C. Click here for more detailed directions.

Where should I park?

Click here for information on parking in downtown Tacoma

What refreshments are available at the theaters?

Refreshments are available for purchase prior to the performance and at intermission. Usually food and beverages are not allowed inside the seating areas. Any alcohol sales and consumption may only occur in the lobby area and/or restricted bar area of the theaters prior to the commencement of an event and during intermission as stated by law per the Washington State Liquor Control Board. Alcohol is not allowed in the performance seating areas of the theaters.

Can I bring a camera or video camera to the show?

Taking photographs or making a recording of any kind during a performance is not allowed and copyright restriction should be considered. However, we do encourage you to take photos in the lobby or before the show to share on facebook or twitter.

What personal items are prohibited in the venues?

In the interest of patron safety and enjoyment, the Broadway Center reserves the right to prevent certain items from being brought into the venues.  Items including, but not limited to the following are not allowed in the Broadway Center:

  • Alcoholic beverages and non-alcoholic beer – including glass bottles or cans
  • Food items
  • Illegal drugs
  • Sticks or clubs (including signs attached to sticks)
  • Fireworks
  • Bullhorns, airhorns or other noisemakers
  • Confetti
  • Animals (except certified dogs)
  • Beach balls or other inflatables
  • Bicycles
  • Skateboards or roller blades
  • Glass bottles or cans
  • Weapons of any kind, regardless of permit (including but not limited to: firearms, knives, batons, mace, pepper spray, brass knuckles, tasers etc.)

Where can I smoke?

The Broadway Center for the Performing Arts is a smoke-free facility. Smoking is permitted outside any of the venues more than 25 feet from the building’s exterior doors. "Smoking” means inhaling, exhaling, burning, carrying or possessing any lighted tobacco product, including cigarettes, cigars, pipe tobacco, and any other lit tobacco products. This means the personal use of any tobacco product, whether intended to be lit or not, which shall include smoking, as defined above, as well as the use of an electronic cigarette or any other device intended to simulate smoking and the use of smokeless tobacco, including snuff; chewing tobacco; smokeless pouches; any other form of loose-leaf, smokeless tobacco; and the use of unlit cigarettes, cigars, and pipe tobacco.

What to Wear?

A Broadway Center event is always an opportunity to dress up, but there is never a dress code. Attire varies from casual clothing to formal wear. Many people are allergic to perfumes. Out of consideration for your fellow audience members, please use perfume or cologne in moderation before entering the theater.

How can I order tickets?

Click here for information on ordering tickets

How can I reach Tacoma's Resident Arts organizations?

  • Broadway Center For the Performing Arts
    Box Office - 253.591.5894 or 1.800.291.7593
    Administration Office - 253.591.5890
  • Northwest Sinfonietta
    253.383.5344
  • The Puget Sound Revels
    253.756.1804
  • Tacoma City Ballet
    253.272.4219
  • Tacoma Concert Band
    253.584.6699
  • Tacoma Opera
    253.627.7789
  • Tacoma Symphony Orchestra
    253.272.7264
  • Tacoma Youth Symphony
    253.627.2792